Protocol Update

Last updated: 05/01/2021

We have made some updates to our protocols in relation to minimising the risk of COVID-19 transmission, and to ask you for your co-operation regarding these. 

In line with our priority of Keeping Everyone Safe, we regularly review and update our COVID-19 Operational Standards in addition to considering the latest trends and statistics. We also log and review all positive cases notified to us regarding staff, children and parents.

Further to the government’s announcement enabling early years care to continue to serve families during this next phase of the pandemic, it is more important than ever that we prioritise the safety of all your families, children and our staff.

Our nurseries continue to operate in full compliance with government requirements, following rigorous hygiene and infection control protocols to ensure we are doing all we can to keep everyone safe.  

However, as we have all learnt over the last year, our ability to keep everyone safe requires a collaborative effort. We would be grateful if you could refresh yourselves with our safety procedures to help protect our communities and ensure we can continue to welcome families into our nurseries.

What do you need to know?

Face coverings:

It is a requirement for all parents to wear a face covering when dropping off and picking up their children from nursery. This will mirror the practice of our staff who are required as part of our Operational Standards to wear a face covering during this busy time. It also helps us to ensure that, where social distancing is difficult to maintain during the handover process, we are protecting our staff, our nursery parents and children as much as possible.  

We acknowledge that some individuals are exempt from wearing face coverings, and these same exemptions will also apply in our Bright Horizons settings. Please advise a member of the nursery management team if you are exempt from wearing a face covering.

2 metre distance:

Parents are reminded that when dropping off or collecting children from the nursery they should maintain a 2 metre distance from anyone not in their household. Where the child is able to walk independently, they should walk into the nursery themselves removing the need for a physical transfer between staff and parent and thereby reducing the risk of transmission. Handover should be limited and any detailed discussions should be arrange with the nursery manager via telephone or teams call.

Drop off/Collection:

Where possible please ensure only one parent or carer is present when dropping off or collecting children from nursery.

Covid Signs or Symptoms:

If any individual (child, parent or member of your household) has developed any of the below symptoms:

  • a new continuous cough (this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual); or
  • a high temperature; or
  • a loss of or change in, your normal sense of taste or smell (anosmia).
  • Please inform your setting management immediately, or our Out of Hours Team during evenings or weekends on 0208 059 0990. The individual must not go into the setting. They are required to self-isolate for at least 10 days and arrange to be tested and engage with the NHS test and trace system

    Passwords:  In order to maintain our security processes at drop-off and pick-up, while both parents and staff are wearing face coverings, we are asking that all parents ensure that they have a password in place that can be used by our staff to confirm your identity. If you do not currently have a password, please speak to a member of your nursery management team as soon as possible to put one in place.

    Contact details:  We would also like to remind you of the importance of us having a record of your most up to date contact details. This is to ensure that should we receive notification of a positive COVID-19 test which may impact your child’s attendance at nursery we are able to notify you as soon as possible, even if this occurs out of nursery hours. On these occasions, we will send both an email and a text, so please check with a member of the team that both your email address and mobile number are correct in our records.

    We will, of course, update you with any further changes as they arise.

    Thank you for your co-operation and your continued support.